Fancy doing some amazing work with a dedicated team?
With RightScale, IT organizations can deliver instant access to a portfolio of public, private, and hybrid cloud services across business units and development teams while maintaining enterprise control. We are a well-funded start up and have many well-known customers including Pearson International, Intercontinental Hotels Group, and PBS. We are based in Santa Barbara, CA, with satellite offices around the world including Seattle, WA, and Edinburgh, Scotland.
This position can be based in our Edinburgh, Scotland office. The RightScale office in Edinburgh offers such perks as a Retina MacBook Pro, catered lunch every Monday, weekly pastries, fridge full of soda, and snacks. We encourage independent thinking, hard work, and creativity, and we are looking for the best and the brightest to join us.
RightScale Services team is dedicated to support the company's growing vision of managing business-critical applications in a multi-cloud environment. The team adopts an effective technical support methodology and integrates business processes with efficient end-to-end services throughout customer's solutions development and deployment lifecycle, as well as providing the highest level of services support to business partners. Back Line Support Engineers are the key to RightScale's superior customer service. Each team member needs to be independent, proactive, motivated, organized, responsible and perform well in this dynamic cloud-computing industry.
Support at RightScale is unique and requires support engineers with a vast range of knowledge to resolve cloud computing issues throughout each customer's project development and deployment lifecycle, collaborating work-effort within company's business units to meet the stipulated project milestone and timeline.
The candidate must be confident working as an individual and working well within a fast-paced team, have experience in managing customers and completing technical deliverables. The candidate is expected to be well versed in understanding IT system and network infrastructures, exercise good judgment and decision-making in all solution deliverables.
The candidate is a first responder to our customers' technical support needs, resolving or escalating as needed, and will report to the Service Director and maintain active interaction with other business units to enhance the service level quality for the global support operation.
Think you've got what it takes to join one of the most exciting new technology start-ups? Bring it! We look forward to hearing from you...recruiting@RightScale.com
We're based in what's undoubtedly one of the most beautiful cities in the world, Edinburgh. Renowned for its art, culture and excellent craft beer scene, you're never short of something to do.
Cloud computing is fundamentally changing the way that companies buy, setup, manage and automate their IT infrastructure. Cloud Analytics is a product from RightScale that helps companies forecast, manage and optimise their cloud spend.
RightScale also has a Cloud Management product that enables organisations to easily deploy and manage business-critical applications across public, private, and hybrid clouds. RightScale Cloud Management provides efficient configuration, monitoring, automation, and governance of cloud computing infrastructure and applications. Since 2006, millions of servers have been launched with our software by leading enterprises including the Associated Press, CBS Interactive, Intercontinental Hotels Group, PBS, and Zynga.
We have $60M of VC funding and are backed by Benchmark, Index Ventures, Tenaya Capital, DAG Ventures and Presidio Ventures.